Claiming for a damaged banknote

As a general rule, we will only reimburse you with the face value of a damaged banknote if you still have at least half of the banknote.

To apply for a reimbursement, fill out our damaged banknote application form and send it to us with all of the remains of the banknote. Please refer to the form for our requirements of proof of identity and address. We assess most claims within a few working days. Successful applications are reimbursed by electronic payment.

At this time there may be a delay in processing your claim, but we will endeavour to respond as soon as possible.

You cannot deliver damaged banknotes in person. Posting the banknote is done at your own risk. We recommend that you send high-value claims by Royal Mail special delivery to the following address: The Manager, Dept MN, Bank of England, King Street, Leeds, LS1 1HT.

If your banknotes have been contaminated by a biohazard or any other noxious substance or hazardous chemical, please telephone us on 0113 241 0075 for advice before posting.

In a very small number of cases, we may be able to reimburse you if you have less than half of the banknote but there is clear auditable evidence that genuine banknotes have been damaged or destroyed. This typically only applies to businesses, for example when the damage has been caused by a fire in an ATM.

Please email us at DeptMN@bankofengland.co.uk or call 0113 241 0075 (Mon – Fri 8am – 3.30pm) for more information.

Dye-stained banknotes

We work with the cash industry to encourage the use of dye-staining devices in cash boxes. These devices permanently stain banknotes during robberies, so stolen banknotes are much easier to spot.

If you are offered a dye-stained banknote, we advise you to refuse it. This prevents stolen cash from going into circulation, which acts as a deterrent to criminals and stops them profiting from crime.

Click here for more information from the Bank of England about Damaged banknotes exchange