Can I deposit Old £20 and Old £50 notes into my Bank Account at Gale street Post Office?

Yes, You can deposit Old £20 and Old £50 notes into listed high street Bank Account at Gale street Post Office.
Please check the list to see if your bank allows you to deposit at Post Office.

Can I deposit Coins into my Bank Account at Gale street Post Office?

Yes, You can deposit bagged coins into listed high street Bank Account at Gale street Post Office.
Please check the list to see if your bank allows you to deposit at Post Office.
See coin bag denominations for guidence. Can bags can be provided at Gale Street post office for free if you want to deposit coins at our post office.

To check the bank list Click here 

Can I access the change giving service at Gale Street post office?

Yes, you can access the change giving service at Gale Street Post Office.
Click here for more information

I’m buying/exchanging currency in a branch do I need to bring identification?

If you are buying currency and paying by card then you will need to bring one of the following;

Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.

For Additional Information Click here

What do I do with any leftover currency?

Unused currency can be exchanged for sterling at Gale street Post Office. You may need to produce your original Post Office receipt & ID.

Click here Rates of vehicle tax for all types of vehicle

Does Gale Street Post Office accept old £5 notes?

The Gale Post Office may also accept withdrawn notes as payment for goods and services, or as a deposit into any bank account.
The Bank of England itself says it will honour withdrawn currency forever.

Does Gale Street Post Office accept old £10 notes?

The Gale Post Office may also accept withdrawn notes as payment for goods and services, or as a deposit into any bank account.
The Bank of England itself says it will honour withdrawn currency forever.

Does Gale Street Post Office accept old £20 notes?

The Gale Post Office may also accept withdrawn notes as payment for goods and services, or as a deposit into any bank account.
The Bank of England itself says it will honour withdrawn currency forever.

Does Gale Street Post Office accept old £50 notes?

The Gale Post Office may also accept withdrawn notes as payment for goods and services, or as a deposit into any bank account.
The Bank of England itself says it will honour withdrawn currency forever.

Can I still deposit the old £1 coin in the post office?

Gale Street Post Office accepts the old £1 coin and £1 notes for payment for goods and services or for deposits into accounts, but not for simply exchanging.

I have an Amazon free returns QR code. I will be able to return my parcel to Gale Street Post office?

Answer: Please, show the printed QR code or QR Code on your phone or tablet, Staff will scan and print the label for you.
After weighing the parcel they would provide you with a tracking receipt.

Click here for more information on Amazon free returns

I have an Shein Returns QR code. I will be able to return my parcel to Gale Street Post office?

Please, show the printed QR code or QR Code on your phone or tablet, Staff will scan and print the label for you.
After weighing the parcel they would provide you with a tracking receipt.

I have an M & S Returns QR code. I will be able to return my parcel to Gale Street Post office?

Please, show the printed QR code or QR Code on your phone or tablet, Staff will scan and print the label for you.
After weighing the parcel they would provide you with a tracking receipt.

Can I deposit Scottish banknotes into my bank account?
Answer: Yes, You can deposit Scottish Banknotes into your bank account.
Please see the list of banks you can deposit at Gale street Post Office.

Can I deposit Northern Ireland banknotes into my bank account?
Answer: Yes, You can deposit Northern Ireland Banknotes into your bank account.
Please see the list of banks you can deposit at Gale street Post Office.

Can I deposit Ulster Banknotes into my bank account?
Answer: Yes, you can deposit Ulster Banknotes into your bank account.
Please see the list of banks you can deposit at Gale street Post Office.

Can I deposit Danske Banknotes into my bank account?
Answer: Yes, you can deposit Danske Banknotes into your bank account.
Please see the list of banks you can deposit at Gale street Post Office.

Can I deposit Royal Bank of Scotland Banknotes into my bank account?
Answer: Yes, you can deposit Royal Bank of Scotland Banknotes into your bank account.
Please see the list of banks you can deposit at Gale street Post Office.

Can I deposit Isle of Man Banknotes into my bank account?
Answer: Yes, you can deposit Isle of Man into your bank account.
Please see the list of banks you can deposit at Gale street Post Office.

Can I buy Euros on Sunday?
Answer: Yes. You can buy Euros at Gale Street Post office on Sunday.
Please take at least one form of ID (Either Passport or Driving Licence) as it might be required.

Can I buy Euros on Bank Holiday?
Yes. You can buy Euros at Gale Street Post office on Bank Holiday.
Please take at least one form of ID (Either Passport or Driving Licence) as it might be required.

Can I buy USD on Sunday?
Yes. You can buy USD at Gale Street Post office on Sunday.
Please take at least one form of ID (Either Passport or Driving Licence) as it might be required.

Can I buy USD on Bank Holiday?
Yes. You can buy USD at Gale Street Post office on Bank Holiday.
Please take at least one form of ID (Either Passport or Driving Licence) as it might be required.

Printed labels online for Royal Mail & Parcel Force

Question: I want to Post a letter & Large Letter which is under 100g with a stamp. How can I prove to my receiver that I had posted the letter?

Answer: You can request a free ‘Proof Of Posting’ at the Gale Street Post Office when you hand over your Letter/Large Letter which has a correct value of stamp on it. You can show this to your receiver as proof of postage. If you are an online seller then you can scan and upload it on the website.

Question: I had printed the postage label from the Royal Mail website, Can I still return it to Gale Street Post Office?

Answer: If you have printed Royal Mail Label online from Royal Mail Website, Take the parcel to Gale Street Post Office then
Staff at the Gale Street Post Office will scan the parcel and check for weight and dimensions.
After entering details into the system they will provide you with “Proof Of Postage”.
If it’s tracked item then the receipt will have a Tracking Number.

Question: I had printed the postage label for Parcel online from the Royal Mail website, Can I still return it to Gale Street Post Office?

Answer: If you have printed Royal Mail Label online from Royal Mail Website, Take the parcel to Gale Street Post Office then
Staff at the Gale Street Post Office will scan the parcel and check for weight and dimensions.
After entering details into the system they will provide you with “Proof Of Postage”.
If it’s tracked item then a receipt will have a Tracking Number.

Question: I had printed the postage label from the Parcel Force website, Can I still return it to Gale Street Post Office?

Answer: If you have printed Parcel Force Label online, Take the parcel to Gale Street Post Office then
Staff at the Gale Street Post Office will scan the parcel and check for weight and dimensions.
After entering details into the system they will provide you with “Proof Of Postage”.
If it’s tracked item then the receipt will have a Tracking Number.
Please mention it to Staff if you have multiple parcels and you need it in a single receipt or individual receipts for each parcel then staff will print accordingly.

Questions: I need coins for parking and vending machine. Can I get it from the Post Office?

Answer: Yes, you can withdraw cash in coins from your high street bank account. Please mention the denominations which you prefer to the Gale Street Post Office Staff.
They would try their level best to provide you with the coin denomination

Royal Mail and Parcel Force

Common tracking questions

Our UK and International Pricing Guide UK and International pricing guide contain all of the pricing information you need to plan your deliveries.

No, you need a tracking or reference number to track an item sent via Royal Mail or Parcelforce Worldwide.

No, you need a tracking or reference number to track an item sent via Royal Mail or Parcelforce Worldwide.

You can only track an item if you’ve bought a service that includes a tracking or reference number. If not, you can’t use proof of postage to track your item.

If you have the tracking number from the sender it’s possible in some cases to use it in the Royal Mail Track & Trace tool.

Royal Mail’s International Tracking and Signature services provide different levels of tracking:

  • International Tracked & Signed: tracking within the UK and after leaving the UK, online delivery confirmation and signature on delivery*
  • International Tracked: tracking within and after leaving the UK, plus online delivery confirmation
  • International Signed: tracking within the UK and signature on delivery*

Parcelforce Worldwide international globalpriority and globalexpress services are both fully tracked – simply enter the tracking number into their tracking tool

*A signature is taken on delivery, but we don’t provide a copy of the signature to you as part of the service and it’s not available to view online.

For further information about tracking, please visit the Royal Mail website or Parcelforce website depending on which service you selected.Your Content Goes Here

Common mail redirection questions

Please visit the Royal Mail redirection help and support area.

Please visit the Royal Mail redirection help and support area.

Please visit the Royal Mail redirection help and support area.

Please visit the Royal Mail redirection help and support area.

Common parcel returns questions

Lots of items are free to return, but there are some exceptions. If you do need to pay, our price finder tool can help you find the most affordable option.

Just speak to us when you’re in branch. We’ll be happy to help.

If you don’t have the original product packaging, use packaging which has a suitable strength and thickness for the size and weight of the goods being posted. You can find more information within our guide on how to pack a parcel.

Common parcel collection questions

Look for retailers that offer the Royal Mail Local Collect option. You can then choose to have your item delivered direct to one of 10,500 Post Office branches that offer the Local Collect service. Find one near you with our branch finder.

Just bring some proof of identity for the person it’s addressed to (such as a full driving licence, a passport, or any other accepted form of ID which are listed out) and a copy of the tracking ID.

If you’ve got proof of the identity of the person to whom the item’s addressed, then yes. There’s a full list of the forms of ID we accept above. Just make sure it’s the original and not a copy.

We’ll keep hold of items delivered by Royal Mail for 18 days and items from Parcelforce Worldwide for 15 days. Any mail uncollected after these timescales shall be treated as undeliverable, sent back to the sender’s address or, if one is not provided, sent to the National Returns Centre.

Common damaged, lost or delayed post questions

If you have used a Royal Mail postage service, please visit the Royal Mail lost post compensation page for their policy for lost post.

To submit a claim via post you’ll need to get a P58 form from a branch and send it off to Royal Mail (their address is on the form) along with a photocopy of your proof of purchase. Please wait 15 days after posting before sending a P58.

If you have used a Royal Mail postage service, please visit their delayed post compensation page for more information about their policy on delayed post, including how long you need to wait before your post qualifies as delayed.

To submit a claim via post you’ll need to get a P58 form from a branch and send it off to Royal Mail (their address is on the form) along with a photocopy of your proof of purchase. Please wait 15 days after posting before sending a P58.

If you have used a Royal Mail postage service, please visit their damaged post compensation page for their policy on damaged post.

To submit a claim via post you’ll need to get a P58 form from a branch and send it off to Royal Mail (their address is on the form) along with a photocopy of your proof of purchase. Please wait 15 days after posting before sending a P58.

For Royal Mail’s policy on compensation for internationally-posted items, please visit their international compensation page.

To submit a claim via post you’ll need to get a P58 form from a branch and send it off to Royal Mail (their address is on the form) along with a photocopy of your proof of purchase. Please wait 15 days after posting before sending a P58.

If you want to make a claim for lost, damaged or delayed items and you’ve bought a Parcelforce Worldwide service, please visit their informational page first to ensure you are able to do so. You may need to submit a claim to ParcelForce Worldwide using their form. This form can be picked up in any Post Office branch. Find out more about submitting a claim via ParcelForce using their help page.

When you buy a Parcelforce Worldwide service, compensation is included as standard. It’s important to check that the compensation offered adequately covers the item you’re sending. If it doesn’t you may want to purchase additional compensation. You can do this at the point of purchase in your Post Office branch, either at a counter or using the self-service kiosk machines.

Royal Mail’s UK and International services

This leaflet gives you the prices for Royal Mail’s UK and International services and Parcelforce Worldwide UK services

Travel Guide

Plan your get away with travel essentials including travel money, insurance and documents.

Click here for more information

There are three ways that you are able to obtain a Travel Money Card, each very simple.

Please note, you must be a UK resident over the age of 18 to obtain a Travel Monday Card.

  • Via our travel app: you can order and store up to three Travel Money Cards in our free travel app. Delivery will take 2-3 working days.
  • Online: follow our application process to order your card online. Your card will take 2-3 working days to be delivered. Once it arrives you can link it to our Travel app to manage on the go. 
  • In branch: simply find a nearby Post Office branch and pop in to get your Travel Money Card there. Please remember to take a valid passport or UK driving licence in order to obtain your card, and you can take it away the same day.

Whichever way you choose to order your card, don’t forget to activate it once it arrives. Full details of how to activate your card will be provided in your welcome letter, to which your card will be attached.

Travel Money Card is enabled with both chip & PIN and contactless, so you can make larger and lower-value value payments with it respectively. For convenience, you can also add it to Apple Pay and Google Wallet.

You can load between £50 and £5,000 in branch, and between £10 and £5,000 online (Travel Money Card) and in the Travel App (see more on load limits below).  You can use it to pay wherever the Mastercard Acceptance Mark is displayed. And you can withdraw cash with it at over 2 million ATMs worldwide (charges and fees apply, see ‘Are there top-up limits?’ below).

Your Travel Money Card is completely separate from your bank account so it’s a safe and secure way to pay while you’re abroad.

After you’ve activated your card, you can manage it using our travel app or via a web browser. You can check your recent transactions, view your PIN, transfer funds between different currency ‘wallets’, top up your card, freeze your card and more.

Our travel app brings together travel essentials including holiday money, travel insurance and more together in one place. As well as managing your Travel Money Card you can buy cover for your trip, access your policy documents on the move, book extras such as airport parking and hotels, and find your nearest ATM while overseas or Post Office branches here in the UK.

The Post Office Travel Money Card can be loaded with up to 22 currencies at any one time. You can top up funds on the card and transfer currencies between different ‘wallets’ for these currencies easily in our travel app or online.

Currencies available:

 EUR – euro 

 USD – US dollar 

 AUD – Australian dollar 

 AED – UAE dirham 

 CAD – Canadian dollar 

 CHF – Swiss franc 

 CNY – Chinese yuan 

 CZK – Czech koruna 

 DKK – Danish krone

 GBP – pound sterling 

 HKD – Hong Kong dollar 

 HUF – Hungarian forint

  JPY – Japanese yen 

 NOK – Norwegian krone 

 NZD – New Zealand dollar 

 PLN – Polish zloty 

 SAR – Saudi riyal 

 SEK – Swedish Krona 

 SGD – Singapore dollar 

 THB – Thai baht 

 TRY – Turkish lira 

 ZAR – South African rand 

There’s no charge when spending an available balance of a local currency supported by the card.  

This means a €20 purchase from a retailer or online in Spain will cost you €20. This will be deducted from your euro balance. 

To avoid unnecessary charges to your card, wherever asked, always choose to pay for goods or withdraw cash in the currencies of your card. This will avoid two exchange rate conversions, which would increase the total cost of your transaction. For example, if you’re using the card in Spain, always choose to pay in euros if offered a choice. 

Cross border fee 

Cross border fees are charges applied by financial institutions when you pay by card or withdraw cash in a foreign country. They cover the cost of converting your money into the local currency and any admin expenses. 

Our Travel Money Card is designed for use in countries whose currencies it supports. But if you use it in a country with a different currency, such as Brazil, you’ll be charged a cross border fee. This is because the card doesn’t support the Brazilian real.  

The cross-border fee is set at 3% of the transaction amount.  

For more information on cross border fees please visit our cross border payment page.  

Maintenance fee 

We’ll charge a maintenance fee of £2 per month on any remaining balance 12 months after the card has expired. To avoid this charge, please either renew your card or withdraw your remaining balance. The fee won’t be charged if your balance is zero.  

All Travel Money Cards are valid for up to 3 years. You’ll find the expiry date for yours on the back of the card. 

Other fees 

If you load your card with pounds sterling (GBP), a load commission fee of 1.5% will apply. The minimum fee is £3 and the maximum is £50.  

A cash withdrawal fee will be charged when withdrawing cash from a UK Post Office branch or from any ATM globally that accepts Mastercard. Some ATM owners will charge their own fees for withdrawing cash. These are in addition to the fees we charge. 

Full details of our charges and fees, including currencies’ associated withdrawal limits and charges can be found in our Travel Money Card terms and conditions. 

Available currencies, withdrawal limits and charges 

EUR – euro 
Max daily cash withdrawal: 450 EUR 
Withdrawal charge: 2 EUR 

USD – US dollar 
Max daily cash withdrawal: 500 USD 
Withdrawal charge: 2.5 USD 

AED – UAE dirham 
Max daily cash withdrawal: 1,700 AED 
Withdrawal charge: 8.5 AED 

AUD – Australian dollar 
Max daily cash withdrawal: 700 AUD 
Withdrawal charge: 3 AUD 

CAD – Canadian dollar 
Max daily cash withdrawal: 600 CAD 
Withdrawal charge: 3 CAD 

CHF – Swiss franc 
Max daily cash withdrawal: 500 CHF 
Withdrawal charge: 2.5 CHF 

CNY – Chinese yuan 
Max daily cash withdrawal: 2,500 CNY 
Withdrawal charge: 15 CNY 

CZK – Czech koruna 
Max daily cash withdrawal: 9,000 CZK 
Withdrawal charge: 50 CZK 

DKK – Danish krone 
Max daily cash withdrawal: 2,500 DKK 
Withdrawal charge: 12.50 DKK 

GBP – Great British pound 
Max daily cash withdrawal: 300 GBP 
Withdrawal charge: 1.5 GBP 

HKD – Hong Kong dollar 
Max daily cash withdrawal: 3,000 HKD 
Withdrawal charge: 15 HKD 

HUF – Hungarian forint 
Max daily cash withdrawal: 110,000 HUF 
Withdrawal charge: 600 HUF 

JPY – Japanese yen 
Max daily cash withdrawal: 40,000 JPY 
Withdrawal charge: 200 JPY 

NOK – Norwegian krone 
Max daily cash withdrawal: 3,250 NOK 
Withdrawal charge: 20 NOK 

NZD – New Zealand dollar 
Max daily cash withdrawal: 750 NZD 
Withdrawal charge: 3.5 NZD 

PLN – Polish zloty 
Max daily cash withdrawal: 1,700 PLN 
Withdrawal charge: 8.5 PLN 

SAR – Saudi riyal 
Max daily cash withdrawal: 1,500 SAR 
Withdrawal charge: 7.50 SAR 

SEK – Swedish Krona 
Max daily cash withdrawal: 3,500 SEK 
Withdrawal charge: 20 SEK 

SGD – Singapore dollar 
Max daily cash withdrawal: 500 SGD 
Withdrawal charge: 3 SGD 

THB – Thai baht 
Max daily cash withdrawal: 17,000 THB 
Withdrawal charge: 80 THB 

TRY – Turkish lira 
Max daily cash withdrawal: 1,500 TRY 
Withdrawal charge: 7 TRY 

ZAR – South African rand 
Max daily cash withdrawal: 6,500 ZAR 
Withdrawal charge: 30 ZAR 

Yes, all currencies have top-up limits and balances. See full information below, which is applicable to all currencies available on the Travel Money Card.

  • Online (Travel Money Card) and the Travel App Top-up limit: minimum £10 – maximum £5,000 
  • Branch Top-up limit: minimum £50 – maximum £5,000
  • Maximum balance: £10,000 at any time, with a maximum annual balance of £30,000

Travel Money Card questions

Before you go

No. We’ll carry out an electronic address verification check based on the information you provide. This will be stored but will not affect any credit rating.

If you order your card online it will be delivered to your home address in two to three working days. If you require a card in a shorter time please check with your local Post Office branch. Exchange rates vary between online and branch.

Before leaving the UK, make sure you have activated your Travel Money Card. Activation can be done through the free Post Office Travel app – download now from the Apple App Store or Google Play. The app allows you to top up, track spend, view balances and freeze spend.

Activation can also be done by calling our automated line on +44(0) 20 7937 0280. Full details can be found on the letter that comes attached to you your card.

To get your PIN, download the free Post Office Travel app from the App Store or Google Play, create an account and you can check your PIN wherever you are in the world.

Alternatively, you can call our automated line on +44 (0)20 7937 0280 and select Option 1. Your change of PIN can only be done at UK ATM’s that accept Mastercard and offer the PIN change facility.

Currency questions

You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:

Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.

We recommend that you load the currency of the country that you’re travelling to. If we don’t offer that currency we recommend that you load pounds Sterling on to your card.

We recommend that you always pay in the local currency and not Sterling. This will prevent high fees and very poor exchange rates being applied at an ATM or retailer. This is known as Dynamic Currency Conversion (DCC). We include information about DCC in every card pack.

While you’re away

Your card can be used wherever Mastercard is accepted.

We have to authorise your card immediately which means a small number of locations may not be able to take your card. This includes unmanned petrol pumps, toll booths and on board cruise ships or aeroplanes.

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We recommend that your card is not used to pay deposits on car hire or used when checking in to hotels that require a deposit. Both of these could lead to funds being held by the retailer, which would prevent you from using them.

Yes you can. You can use any ATM that’s accepts Mastercard. Post Office charge a cash withdrawal fee on every transaction and these fees are detailed online and on your welcome letter. Some ATM owners will charge their own fees for withdrawing cash, these are in addition to the fees that we charge. We always recommend that you withdraw cash in local currency and don’t choose to pay in Sterling or accept an ATMs currency conversion.

Topping up and managing currencies

The easiest way is via our mobile app, which is available to download from the App Store or on Google Play.

You can also top up via our website if you’ve created an account. And if you find yourself stuck abroad and your funds are low, you can ask friends or family to top up on your behalf in any Post Office branch, too. All they need is your card number.

Yes, you can. Our multi-currency card allows you to load any of the 22 currencies we offer.

No, you don’t have to move money. If you have money in one currency and spend in a different currency we’ll automatically move this for you to authorise a transaction. Alternatively, you can move the funds using the “Transfer” icon on the free Post Office Travel app (App Store, Google Play) or “Transfer to another wallet” icon if managing your account online.

The easiest way is to use our mobile app. This shows clearly what your remaining balance is in each currency. We do not recommend the use of ATMs to check your balance as they will provide a GBP figure using a different exchange rate. Remember, your balance is held in each currency so is not affected by exchange rates unless you change it to other currencies.

Download the Post Office Travel app from the Apple App Store or Google Play.

Lost cards and leftover funds

You need to call us immediately on +44 (0) 20 7937 0280. We’re here 24 hours a day.  

We’ll cancel your card and work out the best way to replace it. A fee may be charged if we need to courier a replacement card overseas.

If you think you have misplaced your card and want peace of mind, you can freeze spend on your card using the Post Office Travel app, available on the App Store and Google Play. You can unfreeze just as easily if you find your card again.

You have 4 options available to you:

  1. Leave the money on your card for your next holiday
  2. Visit any Post Office branch and withdraw the balance over the counter in Sterling. There is a daily withdrawal limit of £300 per day
  3. Spend your money in the UK as normal. We will move the money to Sterling every time you pay for something. Anything you don’t spend stays in the currency you have on the card. No fees apply, we just use the day’s exchange rate
  4. Call us to ask for a refund. Please note that you will get a better exchange rate by spending on your card or withdrawing cash from a Post Office branch

Everyday banking

Cash withdrawals

The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.

To find out if your bank allows cash withdrawals in our branches, check our list of partner banks for personal and business accounts.

You can access cash withdrawals at all Post Office branches.

You can locate your nearest branch with our branch finder tool.

No charges are taken at the counter however some banks may charge.

For details, please check directly with your own bank.

Cash Deposits

Your daily cash deposit limit is set by your bank. Please contact them directly to check this.

No charges are taken at the counter however some banks may charge for this service.

Please contact your bank directly to check if they do.

Cash deposits made using a card will normally show in your account on the same day.

Cash deposits made using a deposit slip will normally show in your account the next working day. For further details please contact your bank directly.

Please retain your receipt and raise this directly with your bank.

Cheque deposits

To deposit a cheque, you’ll need to bring the following to your nearest branch

  • The cheque
  • A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
  • A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)

Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.

Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope. Check our everyday banking information page and click your bank for more details.

Cheques are normally processed as soon as they’re received by your bank. Please check directly with your own bank about their own processing times.

Unfortunately, we can’t give you any information on delays to cheque clearance as this process is performed by your bank. Please contact your bank. Your cheque deposit envelope or receipt (if contact details may be on envelope or receipt) may show your bank’s contact details.

Change giving

If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.

The service is available to business banking customers who bank with selected banks. To find out if your bank operates this service, go to our everyday banking information page and select your bank.

If this is a service your bank offers, please contact them directly to sign up.

If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.

You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.

If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.

To get more information about your bank’s services and Change Giving, contact them directly.