Can I make a claim for my parcel?
You will only be eligible to submit a claim if:
- The order in question was booked under your name
- The service purchased offers parcel protection for loss or damage
- The item you sent with us is not excluded from protection, or prohibited from sending
Only the person who booked the delivery in question can make a claim. You will not be able to make a claim if you are not the contract holder.
In the event of a delay to a parcel, a full or proportionate refund will be made depending on the service used. Find out more.
For missing contents, damaged contents or complete loss of the parcel, protection is available up to the value of the contents of your parcel or the maximum value of parcel protection taken, whichever is lower.
We cannot accept claims for items that are excluded from protection or that are prohibited from posting. There are also some articles that are excluded from protection for damage, but not loss. Find out more.