How long before moving can I apply?
You can apply as soon as six months before you move. You can also apply up-to six months after you’ve moved, however we may need to ask you extra questions when you apply for security reasons.
Can I apply after I’ve moved?
You can still apply to have your mail redirected up-to six months after you’ve moved. If the payment card you’re using to pay for this service is registered to your new address, we may need to ask you a couple of extra security questions.
Can I apply for other people living at my address?
You can apply for up-to eight people living at your address. If you need to apply for more than eight people, please come into your local Post Office branch to see us and we’ll take you through everything. Remember that you’ll need to provide the names and dates of birth for everyone whose mail is being redirected
How do I renew my redirection?
You’ll be contacted by Royal Mail as your redirection expires to remind you of this. At this point, you can apply to continue the redirection for a further three, six or 12 months.
How many people’s post can I redirect?
You can redirect as many people’s post as live at the address. But remember that if this is more than eight people you’ll need to come into your local Post Office branch and we’ll help you get your application sent off.