We are pleased to inform you that the issue with Royal Mail Tracked 48 Returns barcodes with the [OS] prefix has been resolved. Following MBS 374, these barcodes can now be successfully scanned into our Horizon system.

We understand that the previous inability to scan these barcodes may have caused inconvenience, and we sincerely apologize for any disruptions this may have caused. You can now resume accepting these returns without any issues.

Effective immediately, please feel free to process and accept all Tracked 48 Returns barcodes with the [OS] prefix at our branch. Our system is fully updated to handle these barcodes efficiently.

Thank you for your patience and understanding while we worked on resolving this issue. Should you have any questions or need further assistance, please do not hesitate to reach out to our branch staff. We are here to help ensure a smooth and seamless experience for you and your customers.

We appreciate your continued support and cooperation.